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Free shipping on everything, a straightforward replacement route when something arrives damaged, and plain language about what handloom cloth does naturally. Every claim below is stated in full on the policy pages.
Legal & Trust Directory
Need a hand?
Raising a replacement or unsure whether something counts as a defect? Message us with your order ID.
WhatsApp +91-6396223764
info@homechrome.in
If a piece reaches you damaged in transit or with a manufacturing defect, we replace it free of charge. Send us a continuous unboxing video within 48 hours and we take it from there. We do not offer returns or refunds for a change of mind.
Free replacement when approved
No cost to you
Refund if out of stock
1
Send the unboxing video
Within 48 hours of delivery, message us your order ID, photos and a single uncut video that starts at the sealed package and continues through opening.
Claims after 48 hours cannot be accepted
2
We review it
We look at the video and photos and come back to you with a decision. No courier pickup is arranged before that.
Reviewed within 2 business days
3
Replacement or refund
If approved, a replacement ships free. If the piece is out of stock, the full amount is refunded to your original payment method.
Refunds land in 5–7 business days
Handloom cloth is not machine output, and the policy says so: minor variations in colour, weave, texture and dimension are inherent to it and are not treated as defects.
Colour
Natural dye lots shift between batches, so two pieces of the same design can read slightly differently.
Weave
Small irregularities in tightness are what separates a hand-set loom from a machine.
Texture
Hand-finished cloth softens and settles over its first few washes.
Dimension
Cut and finish vary a little by hand, so measurements carry a small tolerance.
Genuinely damaged or defective pieces are always eligible — this section is about natural character, not faults.
A change of mind
We do not accept returns or refunds because a piece was no longer wanted. Do check dimensions before ordering.
Claims after the window
Anything raised more than 48 hours after delivery.
Claims without the video
A continuous unboxing video is required for every claim — it protects you as much as us.
Natural variation
The colour, weave, texture and dimension differences described above are not defects.
Free shipping, always
On every order, across India
Dispatched in 2–3 days
Then 5–10 days in transit
Damage replaced
Unboxing video within 48 hours
Secure payments
Encrypted PhonePe checkout
Orders are dispatched in 2–3 business days and delivered in 5–10. The policy pages linked on the left are the full and binding versions.