Refund, Replacement & Cancellation Policy

We offer replacements only, for items that arrive damaged or with a manufacturing defect. We do not offer returns or refunds for change of mind. A continuous unboxing video is mandatory for every claim.

• The item arrived physically damaged in transit; or
• the item has a genuine manufacturing defect.

Minor variations in colour, weave, texture, or dimension are inherent to handloom products and are not defects (see our Terms & Conditions).

Record a single, uncut video that starts with the sealed, unopened package (shipping label visible) and continues through opening to clearly show the damage or defect. Claims without a qualifying unboxing video cannot be accepted — this protects both you and us.

1. Contact us within 48 hours of delivery — on WhatsApp or at info@homechrome.in — with your order ID, photos, and the unboxing video.
2. We review and respond within 2 business days.
3. If approved, a replacement ships free of charge. If the item is out of stock, we refund the full amount to your original payment method via PhonePe within 5–7 business days.

Claims made after 48 hours of delivery cannot be accepted.

• Before dispatch: you may cancel for a full refund to your original payment method (processed within 5–7 business days). Contact support with your order ID.
• After dispatch: orders cannot be cancelled.

Contact us via the contact page — WhatsApp is fastest.